As a member of the “Green Team” for the Project Management course offered by OHSU’s Department of Medical Informatics and Clinical Epidemiology (DMICE), we wanted to be able to share the complete references with folks, so here they are.

• Adler-Milstein J, Zhao W, Willard-Grace R, Knox M, Grumbach K. Electronic health records and burnout: Time spent on the electronic health record after hours and message volume associated with exhaustion but not with cynicism among primary care clinicians. Journal of the American Medical Informatics Association. 2020 Apr 1;27(4):531–8. 10.1093/jamia/ocz220
• AHRQ. Module 10. Academic Detailing as a Quality Improvement Tool [Internet]. 2013 [cited 2022 Feb 19]. Available from: https://www.ahrq.gov/ncepcr/tools/pf-handbook/mod10.html
• ANIA. The Six Domains of Burden:  A Conceptual Framework to Address the Burden of Documentation in the Electronic Health Record [Internet]. American Nursing Informatics Association. 2020 [cited 2022 Feb 18]. Available from: https://www.ania.org/publications/position-statements
• Ashton M. Getting Rid of Stupid Stuff. New England Journal of Medicine. 2018 Nov 8;379(19):1789–91. https://doi.org/10.1056/NEJMp1809698
• Atasoy H, Greenwood BN, McCullough JS. The Digitization of Patient Care: A Review of the Effects of Electronic Health Records on Health Care Quality and Utilization. Annu Rev Public Health. 2019 Apr 1;40(1):487–500. http://10.1146/annurev-publhealth-040218-044206
• Avorn J. Academic Detailing: “Marketing” the Best Evidence to Clinicians. JAMA. 2017 Jan 24;317(4):361. 10.1001/jama.2016.16036
• Brooke J. SUS: A Retrospective. JUS – The Journal of Usability Studies. 2013 Feb 7;8(2):29–40. https://uxpajournal.org/sus-a-retrospective/
• Dymek C, Kim B, Melton GB, Payne TH, Singh H, Hsiao C-J. Building the evidence-base to reduce electronic health record-related clinician burden. Journal of the American Medical Informatics Association. 2021 May;28(5). https://doi.org/10.1093/jamia/ocaa238
• Ford EW, Menachemi N, Peterson LT, Huerta TR. Resistance Is Futile: But It Is Slowing the Pace of EHR Adoption Nonetheless. Journal of the American Medical Informatics Association. 2009 May 1;16(3):274–81. 10.1197/jamia.M3042
• Gettinger A, Mason TA. Final Report Delivers a Strategy to Reduce EHR Burden [Internet]. Health IT Buzz. 2020 [cited 2022 Feb 27]. Available from: https://www.healthit.gov/buzz-blog/health-it/final-report-delivers-a-strategy-to-reduce-ehr-burden
• HealthIT. Strategy on Reducing Burden Relating to the Use of Health IT and EHRs | HealthIT.gov [Internet]. 2020 [cited 2022 Feb 7]. Available from: https://www.healthit.gov/topic/usability-and-provider-burden/strategy-reducing-burden-relating-use-health-it-and-ehrs
• Hecht J. The future of electronic health records. Nature. 2019 Sep 25;573(7775):S114–6.
• IHI. Failure Modes and Effects Analysis (FMEA) Tool | IHI – Institute for Healthcare Improvement [Internet]. [cited 2022 Feb 26]. Available from: http://www.ihi.org:80/resources/Pages/Tools/FailureModesandEffectsAnalysisTool.aspx
• ISO. ISO 9241-11:2018(en), Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts [Internet]. [cited 2022 Mar 2]. Available from: https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-2:v1:en
• ISO 9241-210:2019 [Internet]. ISO. [cited 2022 Mar 2]. Available from: https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/07/75/77520.html
• Jeffery J. Making Sense of EHR Satisfaction [Internet]. 2018 [cited 2022 Feb 28]. Available from: https://klasresearch.com/article/making-sense-of-ehr-satisfaction/453
• Landry MD, Sibbald WJ. Changing physician behavior: A review of patient safety in critical care medicine. Journal of Critical Care. 2002 Jun 1;17(2):138–45. 10.1053/jcrc.2002.33940
• Liu H-C, Zhang L-J, Ping Y-J, Wang L. Failure mode and effects analysis for proactive healthcare risk evaluation: A systematic literature review. Journal of Evaluation in Clinical Practice. 2020;26(4):1320–37. 10.1111/jep.13317
• NASA. TLX @ NASA Ames – Home [Internet]. [cited 2021 Nov 21]. Available from: https://humansystems.arc.nasa.gov/groups/tlx/
• NIST. Usability Standards [Internet]. NIST. 2021 [cited 2022 Mar 2]. Available from: https://www.nist.gov/programs-projects/usability-standards
• Reichheld FF. The One Number You Need to Grow. Harvard Business Review [Internet]. 2003 Dec 1 [cited 2022 Feb 13]; Available from: https://hbr.org/2003/12/the-one-number-you-need-to-grow
• Reichheld F, Darnell D, Burns M. Net Promoter 3.0. Harvard Business Review [Internet]. 2021 Nov 1 [cited 2022 Feb 13]; Available from: https://hbr.org/2021/11/net-promoter-3-0
• Sieja A, Markley K, Pell J, Gonzalez C, Redig B, Kneeland P, et al. Optimization Sprints: Improving Clinician Satisfaction and Teamwork by Rapidly Reducing Electronic Health Record Burden. Mayo Clinic Proceedings. 2019 May;94(5):793–802. 10.1016/j.mayocp.2018.08.036
• Tewfik G. Proactive Perioperative Risk Analysis: Use of Failure Mode and Effects Analysis (FMEA) [Internet]. Anesthesia Patient Safety Foundation. [cited 2022 Feb 27]. Available from: https://www.apsf.org/article/proactive-perioperative-risk-analysis-use-of-failure-mode-and-effects-analysis-fmea/
• United States.  Health Information Technology for Economic and Clinical Health (HITECH) Act, Public Law 111-115, 123 Stat. 226, 2009.
• United States.  Patient Protection and Affordable Care Act (PPACA). Public Law 111–148, 124 Stat. 119, 2010.
• User-Centered Design Basics | Usability.gov [Internet]. Department of Health and Human Services; 2017 [cited 2022 Feb 23]. Available from: https://www.usability.gov/what-and-why/user-centered-design.html
• Wachter RM. The digital doctor: hope, hype, and harm at the dawn of medicine’s computer age. New York: McGraw-Hill Education; 2017. 330 p. (Business classics).
• WHO. Burn-out an “occupational phenomenon”: International Classification of Diseases [Internet]. [cited 2022 Mar 2]. Available from: https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases